Our FAQ page includes answers to the most commonly asked questions about MTS Company, our products, and policies. Browse popular queries about our money back guarantee, returns, cancellations, shipping, payment and checkout, privacy and security, how to contact us, and more..
FAQ
If you’re not 100% satisfied with your MTS order, simply return it within 30 days of purchase and we’ll replace your item or give you a refund for the value of the product, no questions asked.
And because we’re so confident in the reconditioned and open box products we sell, our satisfaction guarantee is valid for a full 120 days from time of purchase on all reconditioned items.
Please note that MTS’s Money Back Guarantee is for the amount of the merchandise ordered and does not cover any additional expenses related to installation, materials, etc. The customer is responsible for the return shipping costs unless an incorrect or defective product was shipped.
For more information on our return policy click here.
MTS ships most orders received before 5PM ET (M-F) within 24 hours.* Orders received on Friday (after 5PM ET), Saturday or Sunday will be shipped on Monday.
Some heavy items may ship via freight carrier. Freight carrier delivery times vary.
*Certain items require 2-3 business days to ship. This is clearly indicated on the product pages and in the shopping cart for applicable items.
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You may cancel an order by contact us through Facebook Messenger between 9:00AM-9:00PM EST Monday-Friday. Cancellations may be processed as long as the order has not been transmitted to the warehouse for shipping. In most cases orders are transmitted to the warehouse within several hours of the order being placed.
We ONLY ship to physical addresses in the United States. In case of any order outside United States you should contact us through Facebook to calculate the shipping for you with our pleasure .
MTS ships most orders received before 5PM ET (M-F) within 24 hours.* Orders received on Friday (after 5PM ET), Saturday or Sunday will be shipped on Monday.
Some heavy items may ship via freight carrier. Freight carrier delivery times vary.
*Certain items require 2-3 business days to ship. This is clearly indicated on the product pages and in the shopping cart for applicable items.
The expected delivery time for packages differs depending on the location. If your item is shipping from our primary warehouse, it will most likely arrive at your location within 3-5 business days of shipment. If your item is shipping from a secondary warehouse, you can expect your shipment to arrive within 5-10 business days.
Once your item is shipped, you will receive a shipping confirmation email containing a link to our order tracking page. This page provides you with a tracking number and a link to the shipping carrier’s tracking page.
You may also visit our order tracking page and input your order number and billing zipcode to obtain the same info.
We offer Overnight, 2-Day and 3-Day shipping service for our customers on most products. We do not offer 3-Day shipping service to Alaska and Hawaii. Options and pricing are presented during the checkout process. You can also Contact us for more information.
We do not ship to APO/FPO, US Territories, or Canada at this time. For security purposes, we DO NOT ship to P.O. Boxes.
We do not ship internationally at this time. please contact us to calculate shipping for your order .
State laws require that sales tax be charged on all orders shipped to addresses within the states of California, Georgia, Maryland, Massachusetts, Mississippi, Tennessee, Utah, Colorado, Connecticut, New York, Illinois, Oklahoma, Washington, Alabama, Arkansas, Indiana, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, Pennsylvania, Rhode Island, South Carolina, South Dakota, Texas, Vermont, West Virginia, Wisconsin, Wyoming.
We accept payment by Visa, MasterCard, American Express, Discover Credit Cards and PayPal Express Checkout. PayPal www.paypal.com (PayPal is only available as a payment option for online orders only).
We do not accept international credit cards for security and fraud protection purposes. If you do not have a US issued credit card, please call us to learn about our alternative payment methods.
Yes, but if you’d like to ship to an address that’s not your billing address (the address to which your monthly credit card statement is sent), please use the toll-free number on the back of your card to contact your credit card company and create an “Alternate Shipping Address”, which is simply a note on your account authorizing purchases that are delivered to a destination other than your billing address. Failure to do so may considerably delay the processing of your order.
All orders are subject to final approval by our customer service department. We may contact you regarding adjustments to your order, including but not limited to tax and shipping, which you will be informed of prior to billing.
We respect the privacy of our users. Our privacy policy can be found here.
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
We use the industry standard encryption protocol known as Secure Socket Layer (SSL), to keep your order information secure. This means all of your personal information, including your credit card number, name and address, cannot be read by anyone except as provided in our Privacy Policy.
MTS is an authorized dealer of our brand partners. We are not the manufacturer or a division of the brands we sell.
MTS is committed to customer satisfaction and we are always happy to hear from our customers!
Contact us (9:00AM-9:00PM EST Monday-Friday.) Every effort is made to respond to emails and voice mails within one business day.